Frequently Asked Questions
Everything you need to know about bringing nature's beauty into your home with Flower Station.
How do you ensure my flowers stay fresh during delivery?
We use specialized temperature-controlled packaging and hydration packs to ensure your blooms remain fresh from our studio to your doorstep. Each order includes a sachet of premium flower food to help extend their life.
What is your delivery timeframe for local orders?
We offer same-day delivery for orders placed before 1:00 PM. Standard deliveries typically arrive between 9:00 AM and 6:00 PM, while priority shipping options are available at checkout.
Can I customize a floral arrangement for a special event?
Absolutely. Our expert florists specialize in bespoke arrangements. Please contact our 'Custom Design' team via the contact form to discuss specific color palettes, flower varieties, and vessel choices.
What happens if the recipient is not home at the time of delivery?
If a safe location is available, our couriers will leave the flowers and send a photo confirmation. If no safe spot is found, we will contact the sender to arrange a redelivery for a small fee.
What is your return policy for perishable items?
While we cannot accept returns on live flowers, your satisfaction is our priority. If your flowers arrive damaged or wilted, please send a photo to our support team within 24 hours for a full replacement or refund.
Do you offer subscription services for home or office decor?
Yes, our 'Bloom Subscription' allows you to receive fresh, seasonal arrangements weekly, bi-weekly, or monthly at a discounted rate. You can pause or cancel your subscription at any time through your account dashboard.